What should I do if I receive a damaged or tampered package?
All our packages are shipped through reputable courier services. In the unlikely event that you receive a damaged or tampered package, please refuse the package and contact us. If you have already accepted the package and discover that the product is missing or damaged, please email us with relevant images within 12 hours of receiving the package.
Related Articles
How can I request a reverse pickup for returning my order?
We do not offer a reverse pickup service; therefore, return shipping must be arranged and paid for by the customer. If you wish to return your order, please email us with the reason for the return, along with images of the product and the received ...
Can I exchange my item?
If you wish to exchange an item, email us the reasons and share the images of the product and package to verify. Once we confirm your request, return the product in an unused and resalable form. Please note you will have to pay the reshipping cost ...